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Trust center

Information you can trust, and privacy you can count on

When you're deciding what to put on your skin, especially while pregnant or trying to conceive, you need to know where the answers come from. Here's how Jouaxia makes its ratings, stays independent, and protects your data.

Last updated: October 24, 2026

Our commitments

  • Ratings are the same for every brand and can't be bought.
  • Every flagged ingredient comes with the reason and the source behind it.
  • We correct mistakes quickly and re-rate products when ingredient lists change.
  • We never sell your personal information.
  • No optional cookies or analytics until you say yes, and we honor Global Privacy Control.
  • We don't use targeting or advertising cookies.
  • The chat assistant runs on our own server; your questions aren't sent to outside AI services, and chats aren't saved.
  • The product scanner reads your photo on our own server; photos aren't sent to outside services or stored.
  • Scanning without an account? We only count your free scans, with a random ID cookie and a scrambled IP address, never what you scanned.
  • We never ask for health or pregnancy information. Your saved lists and scans stay private to you, or to the business workspace you save them in.
  • Payments are handled by Stripe. We never see or store your full card number.
  • You can delete your account yourself, any time, from Settings › Privacy.
  • Yearly plans can be refunded in full within 14 days, and billing mistakes are always refunded.
  • Nothing on Jouaxia is medical advice, and we say so.

Privacy

What we collect

  • Your My Skin account: email, name if you add one, and the Terms version you agreed to.
  • Your workspaces, saved lists, and scan history (which products a scan matched, never the photo).
  • Billing details Stripe shares with us: plan, billing email, and the last 4 digits of your card.
  • Messages you send through the contact form (name, email, topic, message).
  • Basic technical logs our host keeps for security, such as IP addresses.
  • Site analytics through Google Analytics, only if you allow performance cookies.

What we don't do

  • Sell or rent your information.
  • Use your information for advertising.
  • Save chat assistant conversations or scanner photos.
  • Store card numbers. Stripe handles payments.
  • Set optional cookies before you choose. If you decline, we remove them.
Read the Privacy Policy →Manage My Data: see, correct, or delete it →

Security

  • Encrypted connections

    The whole site uses HTTPS, and browsers are told to always connect securely (HSTS).

  • Hardened pages

    Security headers stop other sites from framing our pages and limit what the browser can access.

  • Spam and bot protection

    Forms are protected against automated spam without tracking you.

  • Protected accounts

    Staff accounts require two-factor authentication, and every sign-in is protected against password guessing.

  • Workspace separation

    Each workspace's lists, scans, and members are kept apart, and every request is checked against your role.

  • Secure payments

    Checkout happens on Stripe's PCI-certified pages. Card numbers never reach our servers.

Found a security issue?

Please tell us privately so we can fix it. Send the details through the contact form, choosing “Privacy or security concern”. Please don't access or change other people's data, or disrupt the site, while testing.

Report a security issue

Where our information comes from

Ingredient lists
Published INCI ingredient lists from ingredient databases such as INCIDecoder and from brands. Each product page links to its source.
What ingredients do
The European Commission's CosIng cosmetic ingredient database.
Pregnancy guidance
ACOG guidance via MotherToBaby, Mayo Clinic, and peer-reviewed research, listed on the methodology page.

Spotted a mistake? Report a correction →

Policies and documents

Common questions

Does Jouaxia sell my data?
No. Jouaxia doesn't sell or rent personal information, and doesn't use it for advertising.
Are my chat assistant questions stored or shared?
No. The assistant runs on Jouaxia's own server and answers from the catalog. Questions aren't sent to outside AI services, and conversations aren't saved.
Can a brand pay for a better rating?
No. Ratings come only from each product's ingredient list and the published rules. A brand can send a corrected ingredient list, which is verified and rated with the same rules as every other product.
Who can see my saved lists and scans?
Only you. In a business workspace, the owner and admins can see each member's name, email, and role, but not your saved lists or scans, and never your personal workspace.
Can I get a refund?
Yearly plans can be refunded in full within 14 days of purchase or renewal. Monthly plans aren't refunded for part of a month, but you can cancel any time and keep access until the period ends. Billing mistakes are always refunded.
How do I delete my account or see my data?
To delete your account, sign in and go to Settings › Privacy. To ask what we hold about you, or to have it corrected or deleted, use the Manage My Data page, and we'll respond within 30 days.
How do I report a security or privacy issue?
Use the contact form and choose “Privacy or security concern”. Please include enough detail for us to reproduce the issue, and don't access other people's data while testing.